Refund Policy

At Patelrishta, we strive to provide the best possible matchmaking services to our users. However, we understand that there may be circumstances where you may require a refund. Please read our refund policy carefully to understand the terms and conditions under which refunds are issued.

1. Eligibility for Refunds

• Refunds are only applicable to paid memberships and services.
• Free trials and promotional offers are not eligible for refunds.

2. Refund Requests

• To request a refund, you must contact our customer support team at patelrishta2715@gmail.com within 14 days of the purchase date.
• Please provide your account details, the reason for the refund request, and any relevant information to support your request.

3. Valid Reasons for Refunds

Refund requests will be considered under the following circumstances:

• Technical Issues: If you are experiencing persistent technical issues that prevent you from using our services effectively, and these issues cannot be resolved by our technical support team.
• Service Not as Described: If the service provided does not match the description or features as advertised on our website.
• Duplicate Charges: If you were mistakenly charged more than once for the same service.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of Mind: If you change your mind after purchasing a membership or service.
• Partial Usage: If you have used a portion of the service or membership and then decide to cancel.
• Violation of Terms: If your account is terminated due to a violation of our terms and conditions.
• Lack of Matches: Refunds are not provided if you do not receive the number or quality of matches you expected.

5. Refund Process

• Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
• If your request is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within refund within 3 days, depending on your card issuer's policies.
  
  

6. Cancellation of Subscription

• You can cancel your subscription at any time by following the instructions on our website or by contacting customer support.
• If you cancel your subscription, you will continue to have access to the paid services until the end of your current billing cycle. No prorated refunds will be provided for partial months of service.

7. Changes to Refund Policy

Patelrishta reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new refund policy.

8. Contact Information

For any questions or concerns regarding this refund policy, please contact us at patelrishta2715@gmail.com

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